Last updated: 28 May 2026
1. Who we are
This Shipping & Delivery Policy explains how and when we deliver orders placed with Aanchal Fashions.
- AANCHAL FASHIONS LTD, trading as Aanchal Fashions
- Registered in England and Wales, Company No. 16604122
- Registered office: Ground Floor, 450 Stratford Road, Sparkhill, Birmingham, B11 4AE
- Director: Syed Muhammad Ali Shah
- Contact: hello@aanchalfashions.co.uk
2. Where we deliver
We currently deliver to addresses within the United Kingdom. International delivery is not yet available.
3. Delivery times
Orders are normally delivered within 2 to 5 working days from the date your order is dispatched. Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.
4. Dispatch
Orders placed before 2:00 pm on a working day are usually dispatched the same working day. Orders placed after 2:00 pm, or at weekends and on bank holidays, are dispatched the next working day.
5. Delivery costs
Delivery costs are shown at checkout before you complete your order. Any free-delivery threshold that applies will also be shown at checkout.
6. Couriers
We dispatch orders using established UK couriers. The carrier used for your order may vary depending on the size and destination of your parcel.
7. Tracking
Where a tracked service is used, tracking details will be emailed to you when your order is dispatched.
8. Failed or missed delivery
If delivery is attempted and missed, the courier will follow their standard process, which may include leaving a card or attempting redelivery. If a parcel is returned to us because it could not be delivered, we will contact you; a redelivery charge may apply for repeated failed attempts.
9. Lost or damaged parcels
If your order is lost or arrives damaged, contact us at hello@aanchalfashions.co.uk. We will investigate with the courier and arrange a replacement or refund, normally within 7 working days.
10. Incorrect delivery address
Please check your delivery address carefully at checkout. If an order cannot be delivered because of an incorrect address provided by you, a redelivery charge may apply.
11. Returns
For information on returning an item, please see our Returns & Refunds Policy.
